You can at present access our Website home page and browse our site without disclosing personal information. However, when you register with CLG you will be asked to provide certain information about yourself.

What information do we collect and how do we obtain it?

We only receive information about you when you choose to register your details with CLG. If you register with is you will be asked to provide certain information such as your name, address, details of your credit or debit card (only if you are paying by credit/debit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status, and inform you of special offers and promotions.

a. Process your orders
b. Administer this website
c. Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site
d. Notify you of enhancements to our services, such as changes to the website, new services and special offers that may be of interest.
e. Marketing, advertising and promotions, unless a user elects to opt-out of receiving such communication

If you have given us permission to send you information about using our produces and services by telephone, e-mail or in writing, you agree that by doing so CLG are not in breach of the Telecommunications (Data Protection and Privacy) Regulations 1999.

Use of Data for Direct Marketing Purposes

At each point of data collection you will be given the opportunity to opt-out of receiving future direct marketing from CLG. Where you do not opt-out of such communications, CLG may provide information on CLG events, promotions and special offers. If at any time you would like CLG to stop such communications you should email the Data Protection Officer quoting “Security and Privacy Enquiry.”

Verifying, updating and amending your personal information

If, at any time you would like to verify, update or amend the personal data CLG holds on you, simply email your request to the Data Protection Officer. Verification, updating or amendment of personal data takes place within 40 days of receipt of the request.

Who does CLG disclose the information it collects to?

Castle Leisure Group will not disclose your information to any third party unless the following applies:

1. If requested, by the police or any other regulatory or Government authority investigating suspected illegal activities
2. To a third party for marketing purposes or for competition entry with whom CLG have a direct working relationship (unless you elect to opt-out of such information being shared). We will never disclose your payment details to these third parties.

Keeping in touch with you

We want to keep you up to date with information about new events, special offers and improvements to this site. If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing you information to you by writing to the Group Data Protection Officer at the contact details provided later or via email, quoting “Security and Privacy Enquiry.” You may continue to receive mailings, which are already on route to you for a short period of time while your request is being dealt with.

What about cookies?

At present the CLG Store does not use cookies. However, this is a development requirement and therefore the following information has been provided in preparation for its introduction.

Cookies are small pieces of information that are stored by your browser on your computer hard drive. They contain no recognisable personal information.

a. To ensure that items are placed into your shopping basket and orders processed correctly
b. To identify you as you travel around our site
c. To provide site usage information, which together with purchase information, will further help us improve and develop the products and service we offer.

If your Internet browser is set to reject cookies or if your firewall won’t allow then unfortunately you will not be able to use the on-line store. Please refer to your Internet browser help file to see how to enable cookies on your PC.

Your rights under the Data Protection Act 1998

You have a right to access the personal data that we hold on you. If you would like to see a copy please send a £10 administration fee and a written request to the Group Data Protection Officer at Head Office, quoting “Security and Privacy Enquiry.” If you think the information we hold on you is incorrect please contact the Group Data Protection Officer on dataprotection@clg.co.uk

Monitoring Communications

To protect the operation of our netwrok we monitor incoming and out going mail.

Contact Us

If you have any questions relating to this policy or the use by CLG of personal data, please write to the Group Data Protection Officer at Head Office or via email, quoting “Security and Privacy Enquiry.”

John Gallacher
Group Data Protection Officer
Castle Leisure Group
52-54 King Street
Stirling
FK8 1AY

Tel: 01786 409004
Fax: 01786 409011
Email: dataprotection@clg.co.uk